MORE ABOUT THE FLAMINGO AND WHY WE SHOULD HAVE STAYED
AWAY FROM THIS STAYCATION
My girlfriend is 54 (I don't think I'm supposed to reveal
her age but to be fair to you I think it's important that you have this information). I am 65 (let's be fair and honest).
We were treated very well when we checked in at the Diamond and Seven Stars Check In, and we were treated very well when we
talked to a host and when we were at the Total Rewards desk to inquire about shows and how to pick up our free play. We were
also treated well at the cage which is the casino cashier. We were also treated well by bartenders when we decided to have
a drink and play some video poker at the casino bars.
But we weren't treated well by everyone.
After checking in on Sunday, my girlfriend wanted to get some sun by the pool. She went down to the pool area with
her room keycard and her Seven Stars players card, but she didn't have her license with her and she was denied entrance to
the pool area. She came back to the room to get her ID (Nevada driver's license). On her second visit to the pool, a young
man working the entrance asked her to remove her sunglasses so he could compare her to the photo on her license and then he
suggested that she would be more comfortable in the separate pool area where kids, mothers and grandmothers were. She was
offended and went to the main pool.
In the main pool area she said there was a lack of service.
She was unable to order a drink from a cocktail server and she said there was no one picking up towels left on the ground
or draped over the side of the pool and in the water.
I didn't go to the pool but I did spend
some time in the casino. First, I wasn't impressed at all with the video poker games that were available. I play a standard
game of video poker called Bonus Poker. In the high limit room where there were $5 per coin and higher games I found 7/5 Bonus
Poker which is not considered to be good or a "full pay" game. At Caesars Palace, full pay 8/5 Bonus Poker is available
in the high limit rooms. What was worse at The Flamingo was that at lower denominations the pay table for Bonus Poker was
as low as 6/5. As a result, I didn't play much video poker. Instead most of my play was at Craps.
the pays on certain bets at the craps tables were lower than what you would find at many other casinos. For example, the pays
on Big Red or Any 7 was lower as were the pays on the horn bets. But the biggest disappointment in the craps pit was the performance
of many of the dealers and some of these dealers I would call the worst dealers I have ever been exposed to.
Many of the dealers stood at the tables and openly complained about their schedules and about the rules that they
had to follow to manage the games. Look, we all have problems at our jobs, but we're not supposed to talk about them publicly
and that's exactly what these dealers were doing. And to make matters worse, sometimes they were so wrapped up in their discussions
about their problems and complaints that they overlooked the actual craps game.
including me, were betting on the Bonus bets which are paid if certain numbers are rolled. The dealers are required to mark
the numbers that are rolled to determine if the Bonus bets will be paid. But at three different tables I played at the dealers
were so involved with their discussions that players (me included) had to remind the dealers to mark the numbers that had
The craps dealers at The Flamingo share a problem that other Caesars casinos craps
dealers have: there is no boxman to help run the game and I am on the dealers' side on this issue. Caesars should bring back
boxmen so the games run better and smoother.
The Flamingo has another problem with their table
games: their casino chips are a mess. When I say a mess I mean that the chips have too many different designs with too many
different color patterns and as a result chip denominations get mixed up. There are $25 chips that look like $100 chips and
$100 chips that look like $25 chips. I was told that the problem was caused when The Flamingo orders different designs instead
of keeping to a singular color design.
At most casinos, $25 green chips have a solid, standard
green outer rim color. But at The Flamingo, the $25 green chips might have an outer rim or ring of different colors that might
include black which is the color for $100 chips. In fact, I was once paid a $100 chip when I should have received a $25 chip
-- and yes, I did tell the dealer immediately.
There were other problems that made us want to
check out after one night instead of two. The lack of a good room service for meals was a big reason. The overall look of
the hotel was another. The hotel is old and dingy and tacky and it was hot and sticky.
did call to check out and to apply reward credits and comps for some of the room charges I was left on hold with the front
desk for more than ten minutes. Finally I hung up, but I later found out that the comps and discounts were properly applied.
did stop by the Diamond Lounge before leaving and the buffet when the lounge first opened was fairly good. The staff was very
friendly, but like other Diamond Lounges in the Caesars system there was a line of Diamond players waiting to get in almost
as soon as it opened. As Diamond Lounges go, this was good but not great.
This staycation wasn't worth the effort. We both agreed we should have stayed home instead.